Articles By Mandy Kovacs

Organizations are all talk, no action when it comes to customer experience, new report says

When it comes to customer experience (CX), most companies are all talk and no action, according to new research from...

April 4th, 2017 Mandy Kovacs
Bill Morneau wears Accenture AI Smart Helmet at Vector Institute Launch

Government, private sector throw financial support behind Toronto’s new AI research centre

Toronto’s push to become a global leader in artificial intelligence (AI) is finding support from all levels of government, academia...

March 31st, 2017 Mandy Kovacs
Business team at the office

Corporate culture is key to digital transformation

Digital transformation is more than just having a plan, experts told the audience at the IDC Directions 2017 event held...

March 29th, 2017 Mandy Kovacs

Ontario hires new Chief Digital Officer

The Ontario government is bolstering its digital profile with its latest hire. The province announced on Mar. 27 that it...

March 27th, 2017 Mandy Kovacs

Liberals’ Innovation budget gets seal of approval from the tech industry

The 2017 Canadian federal budget was touted as an innovation-first agenda, and in the opinion of many tech industry leaders, the...

March 23rd, 2017 Mandy Kovacs
Canadian saving concept budget

Expect talent, investment, and Canada to be key points in the 2017 federal budget

The 2017 Canadian federal budget will be officially introduced in the House of Commons on Mar. 22, and it is...

March 20th, 2017 Mandy Kovacs

Epson debuts two new enterprise-grade printers

Businesses of all sizes now have a wider selection of printers to choose from. Epson America, Inc. has announced two...

March 20th, 2017 Mandy Kovacs

BlackBerry launches new partner program for embedded software delivery

BlackBerry Ltd. is looking to expand its reach in the tech world and reduce product-to-market time with the announcement of a...

March 17th, 2017 Mandy Kovacs
no drone zone chains

Professional drone operators applaud Transport Canada restrictions for hobbyists

The Canadian federal government is cracking down on recreational drone use in an effort to combat the rising number of...

March 16th, 2017 Mandy Kovacs
it service management

IT service management is key to enterprise digital transformation, says new BMC report

In an era of rapid digital transformation and technological disruption, businesses around the world are struggling to keep up. According...

March 13th, 2017 Mandy Kovacs