Kimberly Chapman

Articles by Kimberly Chapman

E-mail is the root of all on-line customer service

In the world of e-commerce with competitors literally a mouse click away, customer service is key. Canada

Meeting across the miles

According to science fiction movies and television shows, we

Putting the reins on customer e-mail

In the world of e-commerce with competitors literally a mouse click away, customer service is key. Canada

Novell

For Web surfers who insist upon creating various on-line personalities and matching those personalities to specific Internet...

Kinnetics provides real-time network map

The Kinnetics Management System provides an automated, real-time physical topology of the network, which Loran International Technologies Inc. said helps administrators diagnose problems quickly.

Call-Net

Sprint

Schwab happy with Web Live Voice

Charles Schwab Canada, a Toronto-based brokerage that does a significant portion of its business on-line, is delighted with its implementation of Bell Canada

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