Greg Meckbach

Avaya Inc.'s new Contact Center and Aura offerings are designed for companies who need to communicate with customers using the phone, e-mail, instant messaging and multiple forms of communication. It includes ACE, originally developed by Nortel Networks Corp.

The Calgary company, which makes wireless location technology, is looking both for new investors and for manufacturers to buy licenses for its patents for new products.

Nearly 3,000 students at Ottawa

Delmar International Inc. of Lachine, Quebec is using MTS Allstream Inc. for Internet services and for a private data network providing mainframe access to branch offices. Allstream president Dean Prevost explains how Multiprotocol Label Switching compares to Frame Relay