Cindy Steinman

Competitive Local Exchange Carriers (CLECs) and service providers must face the task of having to ensure their customers are not only getting good service, but that they are getting the service they are paying for.

Management tools are popping up left, right and centre, and Ottawa-based FastLane Technologies Inc. has added its latest version of its directory management tool to the list.

With the recent launch of a new strategy and a series of product announcements, it appears as if Novell Inc. might be attempting to make its presence known -

UUNET Canada is the latest service provider to jump into the business-class ADSL game.

Predictions about the Application Service Provider (ASP) market have been unvarying -- the market will explode, or so most analysts say. Yet so far the Canadian market has remained calm, perhaps the quiet before the storm.

Novell Inc. is working to make its presence felt. The vendor recently announced a new strategy and...

Nuvo Network Management Inc. wanted to give its customers the opportunity to really see what was going on with their networks.

Over the last thirty years various firms have tried to make money off the idea that office tower tenants would prefer to rent their telecommunications services and equipment from a third party rather than handle it themselves, according to one Canadian analyst. And every time the idea was tried, it flopped.