It’s okay, all you hard-working bureaucrats who think politicians don’t recognize the effort that has gone into streamlining and integrating...
SAINT-SAUVEUR, QUE. - Large urban areas are increasingly thedrivers of economic prosperity around the world but Canada isn'ttaking the right...
One of the first acts of the new Conservative government was to merge Service Canada into the new department of...
The federal government’s electronic service delivery and information technology operations are undergoing evolutionary changes that are supposed to improve service...
Three researchers are completing a study that delves into the thorniest issues in government-industry service delivery partnerships and explains how...
Caveat emptor has gained a whole new meaning for consumers who let their fingers do the shopping through online retailers...
The drive to improve government service delivery has taken root among civil servants but has gained little visibility with the...
The federal government must work with the provinces and municipalities to broaden the mandate of Service Canada if the new...
An ambitious plan to make it easier for Canadians to obtain information and services from the federal government got a...
Public sector managers need a sound understanding of what information technology can actually deliver, says Peter Barnes. Barnes, a former...
