IT manager(a.k.a information systems manager, IT director, vice-president of IT/IS)
The IT manager is responsible for the performance of technology that is operated for the purposes of the business. This includes procurement, implementation and maintenance of all hardware, software and related services. The IT manager oversees computer systems training, sets technology standards, advises on and helps enforce adherence to IT usage policies.
•Overseeing the setup, configuration and deployment of desktops (and associated software including operating systems, productivity software and enterprise business applications), servers, data centre equipment and security tools
• Supervise troubleshooting, internal customer support and set/monitor internal SLAs.
• Hire and develop staff for all aspects of IT operation within the company
• Conduct needs analysis for business projects involving IT
• Research, price out and recommend technology purchases for projects and everyday operations
• Articulate the technical requirements for departmental IT initiatives and estimate ROI.
• Project and manage enterprise portfolio of IT assets
• Manage relationships with third-party companies for service, support and product issues, including outsourcers, developers and other vendors
•Facilitate communication between departments and communicate IT-related issues to senior management as required
•Minimum of six years related work experience and a post-secondary degree in IT management, computer science. Business management education is an asset.
• Strong project management skills and a demonstrated track record in executing on business strategy
• Deep understanding of hardware and systems including data centre equipment, servers, desktop PCs, mobile devices, network infrastructure and security tools
• Deep understanding of enterprise business applications and software standards
• Experience in hiring, scheduling and supervising staff to work on short deadlines
• Deep knowledge of Canadian privacy legislation
• Excellent written and oral communication skills.