How Mature is Your BI Strategy?Research by IDC Canada reveals that 48% of Canadian businesses believe that business intelligence (BI) significantly improves strategic decision-making. Yet 42% still treat BI as a cost centre. How does mature BI affect the bottom line?

Join Dave Webb, chief content officer, IT World Canada and his guests, Stephen Dreher, Knowledge Management Business  Analyst, TransCanada Corp., and Richard Hines, Partner, Ideaca, for a frank discussion of the business intelligence landscape in Canada. We’ll dissect IDC Canada survey findings from across the country and create benchmarks for BI performance and strategy in the Canadian business landscape. Are you a BI starter or savant? Find out by attending this exclusive Webinar.

  Attendees will:

* Discover what top Canadian companies are doing in the BI space, and how they got there
* Benchmark your company against the Canadian business landscape
* Pinpoint where to invest in order to evolve BI capabilities strategically, according to your standing on the  Canadian business intelligence maturity model

Sponsored by Ideaca

Webinar: Third Party Support Services for Enterprise IT Infrastructure

The information technology infrastructure of large enterprise is complex, complicated by
disparate physical locations, a mix of vendor technologies and sheer volume of users.
Keeping that behemoth running efficiently draws heavily on company resources, and
that demand can be unpredictable.

Join IT World Canada chief content officer Dave Webb, IDC analyst Leslie
Rosenberg and Dimension Data Canadian practice director Darryl Wilson for a
discussion of the business case for third party support for enterprise IT infrastructure.
You’ll learn:

  • The importance of local and global support across a variety of vendor
  • Strategies to reduce the cost of support
  • How to review existing support contracts to identify efficiencies

Register and view it now!

Sponsored by Dimension Data

Webinar: CIO Canada Presents Real Time End-User Support for Visual Communications

The demand for visual communications to collaborate among geographically disparate business

teams is growing exponentially. Whether it’s about connecting sophisticated, purpose-built

telepresence suites or a Skype session with a laptop’s built-in Web cam, there’s a challenge for

the IT department to deliver a simple, seamless, high-quality collaboration experience. Visual

communications requires a different support strategy because it’s a real-time service demanding

real-time end user support.

Whatever your level of adoption of visual communications, we invite you to join this webinar as

we discuss how to develop a visual strategy for enterprise organizations. Dave Webb, editor of

ComputerWorld Canada, moderates as Darryl Wilson, area practice director, Dimension Data

Canada, and Ira Weinstein, senior analyst and partner, Wainhouse Research, discuss how to

deliver on your vision of anytime, anywhere collaboration

Register and view it now!

Sponsored by Dimension Data

CIO Canada Presents Clouds You Can Count On: How To Plan For IaaS

For all the potential benefits of the infrastructure-as-a-service (IaaS) model, IT World Canada

research has shown CIOs have been hesitant to move mission-critical systems into the cloud.

As demand for more flexible data services and pressure on data centre workloads increase, it’s

time to confront their concerns head-on.

Join Shane Schick, Editor-in-Chief of IT World Canada for this webinar where we’ll talk about

emerging requirements that infrastructure must support to drive successful operations, and

where IaaS can help. Hear from Roy Hart, Chief Information Officer, Seneca College of Applied

Arts and Technology and Adi Kabazo, Manager, Products & Services, Cloud Services, Hosting

& Data Centre Solutions, TELUS as we walk through an approach to evaluate IaaS needs, the

workloads to move first and how to choose the right vendor. You’ll also learn:

•IaaS-related skill sets IT departments will need to develop

•How IaaS transformation initiatives should be funded

•Mission-critical metrics that matter

Register and view it now!

Sponsored by TELUS

Webcast: ComputerWorld Canada Presents: A Web Content Management Approach That Works


Everyone seems to have a role in posting information to the Internet now. Thanks to social media and tools that consumers use at home to manage their personal photos and
videos, there is an increased expectation by enterprise users that corporate content management tools will be fast and easy. Yet companies often struggle with outdated tools that slow down business processes and make Web content management seem like a task for specialists.
Watch this 10-minute on-demand Webcast where you will learn:
·         How Toronto’s Ryerson University successfully captured user requirements, planned a smooth transition to a new platform and improved business outcome
·         Where Adobe Canada sees the future of Web content management heading
·         Web content management best practices you can apply to your organization
Register and view it now!Sponsored by: Adobe




Webinar: CIO Canada Presents Insights from the 4th TELUS-Rotman Study on Canadian IT Security

How complex is your IT security environment? Is complexity an indirect cause of inefficiencies, breaches and lost dollars, or dissatisfaction amongst employees? Have you considered this possibility? 

This theme is just one of many new issues examined in the 2011 TELUS-Rotman Study on Canadian IT Security. In its fourth year, the study analyzed insights from over 600 Canadian IT security professionals. For the first time, this report assesses the extent to which people, processes and technologies are viewed as strengths or weaknesses within an organization’s IT security environment, and how these responses relate to the risk posture, breaches, satisfaction, among other dimensions.

Join IT World Canada Editor-in-Chief Shane Schick and his guests Rafael Etges, Research Director, TELUS Security Solutions and Peter Macaulay, Head Corporate Security, Government of Ontario as they discuss themes including IT security complexity, managing mobile devise use in the workplace, as well as breaches in the age of global hacks. Listen to the results as they help you understand how to best manage these issues in your own environment. 

Walk away with recommendations on best practices based on current Canadian research data, and how to implement them in the year ahead.


Register and view it now! 

Sponsored by: TELUS


Webinar:Mobile Security Risks: An IT Department Action Plan

 Everybody wants the benefits of mobile computing – increased access to information, better productivity and more – but no one wants IT security to suffer as a result.

Of the more than 500 Canadian organizations that participated in the 2010 TELUS-Rotman Joint Study on Canadian IT Security, virtually all respondents across government, private and public sectors ranked the loss of a phone with corporate data as their No. 1 concern. There are also mobile malware, hackers and data loss risks to think about. And as tablets and smartphones become mission-critical business tools, it’s time to be proactive and prepared.Join IT World Canada Editor-in-Chief Shane Schick and his guests Hernan Barros, Director, Products and Services, TELUS Security Solutions and Tim Dafoe, Senior Security Policy Advisor with the Province of Ontario. Shane and Hernan discuss how to develop a mobile security strategy and policy and promote high levels of employee buy in and compliance. Tim discusses what security leaders can do to secure their mobile technologies and which ones they consider to be most secure. Understand the biggest challenges and concerns. Get best practice recommendations on mobile security risk management strategies. You’ll walk away with recommendations on best practices based on current Canadian research data, and how to implement them in the year ahead.

Register and view it now!Sponsored by TELUS



Webinar: Case Study: Best Practices for Third-Party Network Infrastructure Support 


For storage software and services company CommVault, customer service is a prime differentiator in a crowded market. With support centres in North America, Europe and Asia, and faced with rapid growth that put pressure on its IT and customer service teams, CommVault wanted to unify its support centres into a global contact centre operation.

Hear how CommVault integrated its call centres, upgraded its customer support infrastructure and held the line on network costs by relying on a third-party provider for network infrastructure support. Host and moderator Dave Webb, Editor of Network World Canada, joins Darryl Wilson,Area Practice Director, Dimension Data Canada, and guest Henry Dewing, Principal Analyst, Forrester Research Inc., for a discussion on best practices for third-party network infrastructure support.

Register and view it now!

Sponsored by Dimension Data Canada


Webinar: Managing Your Network Infrastructure for Growth: An Enterprise Case Study

International architecture firm Kohn Pedersen Fox, designers of Toronto’s Ritz-Carlton Hotel, grew by 350 per cent between 1997 and 2007. As the company grew, its local area network and its telephony system became outdated and unable to handle the demands of the business. In addition, with offices on four continents, KPF wanted to function as a single organization.

Can your network infrastructure support your business needs – now, and in the future? 

Host and moderator Rafael Ruffolo ComputerWorld Canada, joined by Darryl Wilson, Area Practice Director, Dimension Data Canada, and David Senf, Director, Infrastructure Solutions Group, IDC Canada discuss how KPF used IP telephony, a LAN refresh, and third-party support to prepare its network for future growth and best practices on choosing and working with managed services providers.


Register and view it now!

Sponsored by Dimension Data Canada


Webcast: Virtualization, Cloud Computing and Convergence Trends in the Data Center
Sponsored by HP


Webinar: Reduce Total Cost of Ownership with Third Party IT Maintenance

Managing multiple support contracts and expiration dates adds avoidable costs, and may negatively affect availability if there is difficulty finding the proper source to go to when maintenance is required. This webcast will help you make the decisions necessary to reduce the complexity involved with managing and renewing maintenance contracts.

Host and moderator Dave Webb, Editorat ComputerWorld Canada, joined by Darryl Wilson, Area Practice Director, Dimension Data Canada and Sebastien Ruest, Vice President, Services & Technology Group,IDC Canada discuss the advantages of third party IT maintenance.

Register and view it now!

Sponsored by Dimension Data Canada

IT World Canada Real Voices Roundtable: Unified Communications Watch the IT World Canada Real Voices Roundtable, filmed on Friday, May 28. Hosted by Shane Schick, you’ll see how one customer-Subaru Canada implemented Microsoft Exchange Server 2010 Enterprise as part of a unified communications strategy. See how Unified Communications can provide flexibility and cost savings at your organization.


Webinar: The Unexpected Pitfalls of IP Telephony

More companies are investigating the potential of IP Telephony, hoping to reap cost-savings and communicate more effectively. IPT can be expensive from an ‘operate and maintenance model’ so you need to think about this ahead of the implementation.

Host and moderator Dave Webb, Editor at ComputerWorld Canada, joined by Darryl Wilson, Area Practice Director, Dimension Data Canada and Henry Dewing, Principal Analyst, Forrester Research discuss how managed IP telephony (MS IPT) can keep costs under control, make maintenance more predictable, and protect ROI. Dimension Data has the solution.

Register and view it now!

Sponsored by Dimension Data Canada


Webinar: Virtualization for enterprises big and small: One Canadian company’s journey

Sign up now to join IT World Canada’s Editor in Chief Shane Schick and Nigel Fortlage, VP of information technology with GHY, along with Solutions Consultant Rick Kearns from IBM, for a webinar that will:

  • Update you on the latest developments in virtualization, beyond the server
  • Provide some practical tips on achieving the cost and productivity benefits of virtualization for your organization
  • Let you hear directly from this Canadian IT executive the compelling reasons why virtualization can apply to any organization, regardless of size

It’s free!

Register now!

Sponsored by IBM Canada


Webinar: Contract consolidation: a key strategy for managing through a tough economy

A webinar on the impact the economy is having on IT departments, their ability to deliver value to the business, and contract consolidation’s role in both these areas.

Host and moderator Shane Schick, Editor in Chief, IT World Canada, is joined by Andy Woyzbun, Lead Analyst, Info-Tech Research Group, and Darryl Wilson, Area Practice Director, Dimension Data Canada, as they discuss:

  • proven strategies for assessing your contract portfolio and inventory and
  • how to renegotiate or even consolidate your support relationships while achieving the best possible service levels

Register to view it now!

Sponsored by Dimension Data Canada


Webinar: Strategies for Recovering Your IT Budget

Join IT World Canada Editor-in-Chief Shane Schick in an exclusive interview with Peter Beggs, National Business Process Management (BPM) Specialist, and Steve O’Keefe, WebSphere Brand Executive, both from IBM Canada, as they discuss strategies and best practices for:

  • reducing the complexity of enterprise application integration
  • taking the next steps to a service-oriented architecture
  • making better use of existing software and hardware assets by virtualizing not only your servers but also your applications
  • and optimising your business processes to deliver better service to users and the business

Learn how to harness the power of improved connectivity, application infrastructure and dynamic processes to achieve a better return on your IT investments.

Register to view it now!

Sponsored by IBM Canada

Webinar: CDN’s Managed Services Webinar (for solution providers)

The market opportunity in managed services is undeniable. How can your organization capitalize on it? CDN Editor Paolo Del Nibletto hosts this informative webinar on how solution providers can grow their business through managed services. The hour long session features three top experts in the field of Managed Services, covering a market overview, best practices, opportunities for solution providers in Canada (along with the pitfalls to avoid), and more.

Register and view it now.

Sponsored by Dell Canada

Webinar: Achieve More with Less with Your Storage Infrastructure

IT is being asked to build storage infrastructures at lower costs. At the same time storage networks are deluged with content, driven by rich digital media and new governance and compliance rules. How can we better prepare for this ongoing onslaught on our storage resources?

Join Shane Schick, Editor in Chief of IT World Canada, and his guests John Sloan, Senior Research Analyst, Info-Tech Research Group and Jim Decaires, Storage Product Manager, Fujitsu, for this one-hour webinar that separates the hype from the reality and enables you to be better prepared.

Register and view it now. Sponsored by Fujitsu Canada

Webcast: Info-Tech Live! BMO’s winning application management services strategy

BMO is recognized as a leader in the innovative use of IT for competitive and strategic advantage.

Discover BMO’s winning AMS strategy from Dave Revell, Senior Vice-president, Technology and Operations at BMO Financial Group. Leading up to this webcast interview with Dave, Info-Tech Senior Research Analyst Howard Kiewe presents some interesting intelligence based on research on AMS conducted with more than 250 enterprises, most of them Canadian.

Produced by: IT World Canada
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