Unpacking UC: Mitel Networks

We’re tackling unified communications to help our readers navigate what UC platform is the best fit for their organization. Previously, we...

November 20th, 2016 Alex Radu

The SCTC wants to bring UC to university students

TORONTO - Students don't know what types of jobs and opportunities are available in the unified communications (UC) space. That's...

November 18th, 2016 Alex Radu

Unpacking UC – Rogers Unison provides first truly mobile UC in Canada

We’re tackling unified communications (UC) in order to help our readers navigate what the technology has to offer and what...

October 28th, 2016 Alex Radu

Riverbed update focuses on improving UC and end-user device experience

Building on a flurry of announcements it made a month ago at its Disrupt event, application performance company Riverbed Technology...

October 17th, 2016 Gary Hilson

Rogers goes after bigger customers with Unison UC packages

Rogers Communications is expanding its Unison unified communications offerings for business, aiming now at medium and enterprise-sized companies. Initially launched...

October 12th, 2016 Howard Solomon

Why the most requested unified communications (UC) feature isn’t even a UC feature

Would it surprise you to learn that the most requested Unified Communication (UC) feature I see requested isn't even a...

August 19th, 2016 Emily Nielsen

Avaya Zang

Avaya launches Zang, cloud communications for an app world

It's not every day that an established company unveils a new standalone business, but that's just what Avaya did March...

March 17th, 2016 Dave Yin

Getting Omni-Channel (Universal CX) Right

Getting Omni-Channel (Universal CX) Right

The consumer management world has evolved to include email, chat, social media, and mobile apps. More industry areas are beginning...

December 19th, 2015 IT World Canada Team

Identifying Missed Opportunities to Improve Customer Experience

Identifying Missed Opportunities to Improve Customer Experience

There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a...

December 19th, 2015 IT World Canada Team