Avaya Zang

Avaya launches Zang, cloud communications for an app world

It's not every day that an established company unveils a new standalone business, but that's just what Avaya did March...

March 17th, 2016 Dave Yin

Getting Omni-Channel (Universal CX) Right

Getting Omni-Channel (Universal CX) Right

The consumer management world has evolved to include email, chat, social media, and mobile apps. More industry areas are beginning...

December 19th, 2015 IT World Canada Team

Identifying Missed Opportunities to Improve Customer Experience

Identifying Missed Opportunities to Improve Customer Experience

There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a...

December 19th, 2015 IT World Canada Team

Stay Out of the Time Warp:  5 Questions to Evaluate Your Readiness for Workplace Transformation

Stay Out of the Time Warp: 5 Questions to Evaluate Your Readiness for Workplace Transformation

An executive time traveler from 1960 would look at today’s offices and wonder how he ever did business with just...

November 17th, 2015 IT World Canada Team

business-all-hands-in

Why collaboration is necessary for innovation

Workers have always collaborated, but thanks to an increasingly global workforce and a pressing need for innovation this is becoming...

Sponsored By: Rogers

105623820

Six Ways Collaboration Technology Can Drive Productivity and Improve Your Business

Now, it’s the magic key that can unlock substantial productivity gains, attract tech-savvy millennials and drive greater employee engagement –...

August 13th, 2015 IT World Canada Team

IT department spiraling downwards

How Cloud and Mobile are Perfect Partners for UC

It’s time to bring these areas together and see what companies can do....

July 21st, 2015 IT World Canada Team

executives in a business meeting

A CIO’s insights on Microsoft’s new “Lync” version called “Skype for Business”

The TV screen said "via Skype" as I watched the news broadcast that was a continuous video conference with all types of...

May 15th, 2015 Chris Henry