Wide-angle security: modern threats require modern managers

The fact that C-level management is increasingly viewing the entire enterprise through the same wide-angle lens probably doesn't come as big news to most of us. As operations, management and data are increasingly

Published on: June 5th, 2014 Andrew Brooks

Redknee aims to cut monetization time for new mobile services

In the scramble for new mobile customers, communications service providers are always looking for ways to differentiate themselves with new features. Mobile customers – consumers and enterprise users – are notoriously demanding, and

Published on: June 3rd, 2014 Andrew Brooks

eBay’s security headaches keep piling up

The story about the massive cyber attack that may have compromised as many as 145 million eBay accounts a few months ago – but that was revealed by the online retailer only last

Published on: May 26th, 2014 Andrew Brooks

Canada hit by worldwide PoS infection

Retailers' point-of-sale (PoS) systems seem to be one of the soft targets for cybercriminals looking to steal payment and credit card information from unsuspecting users. A huge global botnet, discovered last week, affected

Published on: May 26th, 2014 Andrew Brooks

Huge cyberattack compromises 145 million eBay accounts

Better late than never – maybe. Three months after a massive cyberattack on its network, online buying platform eBay has told 145 million users that they should change their passwords. The attack happened

Published on: May 22nd, 2014 Andrew Brooks

Crafting the best customer experience

TAMPA – There’s an e-word tossed around a lot here at this week’s IBM’s SmarterCommerce conference, and it’s not e-commerce: It’s “experience.” Almost every presentation by an IBM official and almost every case

Published on: May 14th, 2014 Howard Solomon

The majority of Canadian retail CIOs have at least one advantage (INFOGRAPHIC)

If you're in the business of selling products to consumers, it makes sense to talk to those consumers, and in Canada, CIOs aren't just limiting themselves to in-store focus groups or online surveys

Published on: May 13th, 2014 Shane Schick

Five coming wireless technologies business should watch

It's hard to say what's the most ubiquitous wireless technology we use every day: Almost everyone carries a cell phone; Bluetooth is available for everything from earpieces to speakers; and Wi-Fi is found in the

Published on: April 22nd, 2014 Howard Solomon

Location-based services can also handle privacy, says Ontario

The appeal to retailers of mobile location technologies is the possibility that data gathered from wireless smart phones and tablets can be used to boost sales by sending them targeted offers and messages. It

Published on: March 20th, 2014 Howard Solomon