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Articles Tagged - help desks

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Replace that aging help desk
Thursday, April 23, 2009
Replace that aging help desk
North American companies are beginning to replace their aging help desk operations with ones with a modern ITIL touch, according to an Enterprise Management Associates study. One vendor of IT service management tools said the evolution reflects IT’s changing role
Help desk tops IT's hottest jobs
Wednesday, October 02, 2002
Help desk tops IT's hottest jobs
IT professionals working on company help desks experienced the strongest growth in the job market, according to a Robert Half Technology report released on Thursday.
Stop the telephone ringing
Thursday, September 07, 2000
Stop the telephone ringing
IT help desks find salvation in e-support
Thursday, August 12, 1999
IT help desks find salvation in e-support
At one time, customers had little direct interaction with companies’ network and IT infrastructures. Today, mobile workers, business partners and customers enter your firm through the e-lobby. Delays, outages or other problems are clearly visible outside the organization.
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