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IT talent crunch burdens Canadian CIOs: Report

It’s a good time to be in the Canadian IT sector job market these days, according to a recent survey...

September 19th, 2013 Nestor E. Arellano

Replace that aging help desk

Replace that aging help desk

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT...

April 23rd, 2009 Kathleen Lau

Help desk tops IT’s hottest jobs

Help desk tops IT’s hottest jobs

IT professionals working on company help desks experienced the strongest growth in the job market, according to a Robert Half...

October 2nd, 2002 IT World Canada Staff

Stop the telephone ringing

Stop the telephone ringing

Help desks need to be proactive, and eventually morph themselves into change-management centres, according to one industry observer.SandraSimpson, managing partner...

September 7th, 2000 Victoria Berry

IT help desks find salvation in e-support

IT help desks find salvation in e-support

At one time, customers had little direct interaction with companies' network and IT infrastructures. Today, mobile workers, business partners and...

August 12th, 1999 Richard Ptak