Replace that aging help desk

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of

Published on: April 23rd, 2009 Kathleen Lau

Help desk tops IT’s hottest jobs

IT professionals working on company help desks experienced the strongest growth in the job market, according to a Robert Half Technology report released on Thursday.According to the semi-annual study, entitled Robert Half Technology

Published on: October 2nd, 2002 IT World Canada Staff

Stop the telephone ringing

Help desks need to be proactive, and eventually morph themselves into change-management centres, according to one industry observer.SandraSimpson, managing partner and CEO for Logical Process Corp. in St. Adolphe d'Howard, Que., spoke at

Published on: September 7th, 2000 Victoria Berry

IT help desks find salvation in e-support

At one time, customers had little direct interaction with companies' network and IT infrastructures. Today, mobile workers, business partners and customers enter your firm through the e-lobby. Delays, outages or other problems are

Published on: August 12th, 1999 Richard Ptak