Home >> Contact Centre

Contact Centre



Articles Tagged - Contact Centre

 1
London contact centre makes good call with Go ToAssist
Friday, April 26, 2013
London contact centre makes good call with Go ToAssist
Go ToAssist from Citrix helps Alliance iCommunications smooth out contact centre workflow with improved remote support, service desk and monitoring integration
ShoreTel improves contact centre offering
Tuesday, February 12, 2013
ShoreTel improves contact centre offering
The upgraded Enterprise Contact Centre 8 enables agents to handle more inbound and outbound emails, chats and calls, according to ShoreTel
Ontario company expands to Scandinavia
Thursday, November 01, 2012
Ontario company expands to Scandinavia
Enghouse Systems makes its third acquistion this year, picking up a Stockholm-based maker of contact centre solutions for $11 million
Mitel, VMware offer desktop contact centre solution
Monday, February 13, 2012
Mitel, VMware offer desktop contact centre solution
Partners enable Mitel softphone to run on virtualized Contact Centre and Unified Communications solutions. Read why it's an advantage
Avaya developing chameleon units for business communications
Monday, November 02, 2009
Avaya developing chameleon units for business communications
The telephony equipment maker plans to make hardware designed to support low-bandwidth video and seek alliances with instant messaging vendors
Salesforce.com, Cisco tie-up produces SMB call-centre tech
Monday, October 05, 2009
Salesforce.com, Cisco tie-up produces SMB call-centre tech
The new offering integrates Salesforce.com’s Service Cloud 2 with Cisco’s VoIP-based Unified Contact Centre ...
 1