Canadian unified communication solutions company Mitel Networks is expanding its presence in the contact centre space with the acquisition today of recording software maker Oaisys. Oaisys, which was founded in 1996 in Cambridge,
For years the common wisdom was that small technology start-ups were the nimbler organizations able to adapt and innovate faster that their larger counterparts. However, six new trends are turning the tables on
IBM Corp’s fourth quarter earnings report for 2013, which shows a year-to-year slide in its hardware business coupled with a giant leap in its Internet-based services offering, is a sign the company is
The majority of businesses are falling behind in employing predictive performance indicators which could give them a decisive competitive advantage over their rivals, according to a recent study by research firm Gartner Inc.
A group representing auto insurance companies has inked a five-year deal with BAE Systems Detica to use the UK firm’s anti-crime analytics tool system to help in detecting fraudulent auto insurance claims in
The SAS Institute is known for business intelligence software used by the biggest corporations around the world. It isn’t known for making bad investments. But CEO Jim Goodnight, in Toronto this week for