Avaya WLAN 9100 Series: Top 10 things you need to know

Avaya WLAN 9100 Series: Top 10 things you need to know

Avaya WLAN 9100 Series delivers wired-like performance and predictability to your mobile users and today’s wireless office. Providing application-level visibility...

March 6th, 2016 IT World Canada Team

Engagement Everywhere

Engagement Everywhere

The digital revolution has happened. Commerce is changing again, unbound from prior models. Goods and services are sold and information...

December 13th, 2015 IT World Canada Team



contact centre

Avaya, Google partners on contact centre-as-a-service offering

Long standing contact centre vendor Avaya has been using cloud computing provide services large enterprises. Now the company is setting its...

March 18th, 2015 Nestor E. Arellano

INSIDE SLIDE Cloud keyboard

Avaya, VMware ‘big friends’ on hybrid cloud

CANCUN, MEX. – Avaya has added to its “Big Friends” vendor partnership strategy by adding VMware; announced at its Avaya...

January 30th, 2015 Paolo Del Nibletto

medium_2486109368

Google and Avaya bring thin client-style operations to the contact centre

A recently-announced deal between Google and Avaya has potential for companies facing customer service challenges. Avaya has announced its Agent...

December 17th, 2014 Danny Bradbury

VoIP security Canada

Hold the phone: IT execs are starting to foresee VoIP security issues

As voice-over-IP matures to the point where more businesses see it as a cost-effective and flexible alternative to traditional phone...

December 5th, 2014 Shane Schick

Call Centre Staff

Avaya adds to contact centre solutions

Avaya has beefed up its contact centre solutions to simplify and improve customer communications. Changes to its Aura Experience Portal...

March 11th, 2014 Howard Solomon