INSIDE SLIDE Cloud keyboard

Avaya, VMware ‘big friends’ on hybrid cloud

CANCUN, MEX. – Avaya has added to its “Big Friends” vendor partnership strategy by adding VMware; announced at its Avaya...

January 30th, 2015 Paolo Del Nibletto

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Google and Avaya bring thin client-style operations to the contact centre

A recently-announced deal between Google and Avaya has potential for companies facing customer service challenges. Avaya has announced its Agent...

December 17th, 2014 Danny Bradbury

VoIP security Canada

Hold the phone: IT execs are starting to foresee VoIP security issues

As voice-over-IP matures to the point where more businesses see it as a cost-effective and flexible alternative to traditional phone...

December 5th, 2014 Shane Schick

Call Centre Staff

Avaya adds to contact centre solutions

Avaya has beefed up its contact centre solutions to simplify and improve customer communications. Changes to its Aura Experience Portal...

March 11th, 2014 Howard Solomon

Networking 2

IT error leading cause of network downtime: Avaya

Majority of companies in Canada, the United States and the United Kingdom blame IT personnel error for bulk of their...

March 10th, 2014 Nestor E. Arellano

feature image Sochi

Building a BYOD infrastructure for 30,000 users

The Black Sea coastal city of Sochi will be the venue for next year’s Winter Olympic Games. Russia’s largest resort...

December 17th, 2013 Nestor E. Arellano

Networking 2

Feature: The promise of software-defined networking

Back in June at a user conference in Orlando, Cisco Systems Inc. executives faced a roomful of media with a...

November 25th, 2013 Dave Webb

The athletes' village at the Sochi Winter Games

For Sochi Olympics, Avaya Canada again draws the network

Most network designers toil away in obscurity, their work rarely seen by the public. Not Dean Frohwerk. A lead distinguished...

November 11th, 2013 Howard Solomon

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Avaya releases new cloud services, collaboration tools

Communications software provider Avaya Inc. today released a suite of new cloud services and software aimed at boosting collaboration and...

October 15th, 2013 Nestor E. Arellano