Bring-you-own-device policies are usually cursed by most units of IT departments, except for the help desk
. There one can almost hear the chuckles as managers think support
requirements are about to plunge like a rock.
Think of it -- all those calls about troubles with smart phones go to the carriers now! Got trouble with your laptop? Consult our wiki.
Not so fast, argues Nick Heath at TechRepublic
. Some routine things can be passed off to staff, he argues here. But, to coin a cliche, don't be penny-wise and pound foolish. (Or, if you don't know that saying, saving money now may cost you big later).
(Graphic from Shutterstock)
Think about it for a minute: Staff that can't be productive because of a technical problem -- no matter who's fault -- doesn't benefit the organization at all. So when you do bring in a BYOD policy, remind staff that some things are their responsibility, but don't close the help desk entirely.