Avaya Inc., which has completed its takeover of the enterprise assets of Nortel Networks Corp., announced its product integration plans Tuesday.
Though Avaya plans to drop the Nortel Multimedia Conferencing product, industry analysts said customers should have little, if anything, to worry about.
“There is nothing being discontinued in the next 12 months except Nortel Multimedia Conferencing,” said Tracy Fleming, who leads Avaya Canada’s Aura practice.
Nortel Multimedia Conferencing is software for audio and video conferencing.
“Overall, Nortel customers should be satisfied by some of these announcements in that there’s not going to be a rush to end these products,” said Jayanth Angl, senior research analyst with London, Ont.-based Info-Tech Research Group. “With Nortel and Avaya having very similar products in the past, we’ll have to see some rationalization over the next 12 months.”
Avaya plans to continue to invest in Nortel Ethernet Routing Switches, VPN (virtual private networking) outer and integrate them with other contact centre products, said Alan Baratz, president of Avaya global communications solutions.
During a conference call Tuesday, Baratz said Avaya plans to add Nortel’s Agile Communications Environment to Aura, which is based on a Linux server and designed to function as a communications server in a multi-vendor environment, using session initiation protocol (SIP).
“The ACE environment is going to become a part of Aura,” he said. “It’s going to provide the application enablement and application services no top of the Aura platform.”
Basking Ridge, N.J.-based Avaya won an auction in September when it agreed to pay US$915 million for the Nortel units that make switches, routers, firewalls, virtual private networking (VPNs), unified communications, private branch exchanges (PBXs), phones and key systems.
With the acquisition of Nortel’s enterprise unit, Avaya now has 920 employees in Canada, 600 of whom worked for Nortel, an Avaya Canada spokesperson said. Of those, 375 work in Ottawa, and Avaya had inherited a Nortel facility in Belleville, Ontario.
Nortel, which has lost money nearly every year since 1998, filed for protection from creditors a year ago. It sold its carrier wireless assets to Telefonaktiebolaget LM Ericsson of Sweden and its optical networking and metro Ethernet units to Ciena Corp.
The Avaya deal had some analysts worried that the company would not keep all Nortel and Avaya products, given the overlap in their voice products, but Avaya officials promised Tuesday Nortel customers would not have to rip and replace their equipment to get support.