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The thrill of ITIL in 10 simple steps
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The thrill of ITIL in 10 simple steps - CIOs who have successfully used 'The Information Technology Infrastructure Library' (ITIL)
CIOs who have successfully used 'The Information Technology Infrastructure Library' (ITIL) to improve IT performance and services now offer you 10 tested and true ways to reap the same benefits.

By Bill Golden, Senior Program Manager,
CIO Executive Council

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