Doug Dineley

Why all the fuss over new technologies? There's always the gee-whiz factor

Knowledge management comes naturally to humans. A five-year-old with a bag of marbles can divide them up according to size, colour, smoothness and other familiar qualities. A child can even add more categories to the classification scheme as new qualities appear.

Knowledge management comes naturally to humans.

By employing in-house programmers, companies benefit from applications tailored to the specific needs of the end-user. But...