Allie Young Bruce Caldwell Ron Sillman and Rebecca Scholl

Articles by Allie Young Bruce Caldwell Ron Sillman and Rebecca Scholl

Don

Gartner expects that the rapid adoption of offshore services and the resulting job losses among enterprises' IT staff will create an unprecedented "human resources (HR) backlash" in the United States and Western Europe IT services marketplaces. Once again, extremely high levels of fear, uncertainty and doubt will dominate the HR issues concerned with outsourcing. Although the proportion of employees making a transition to external service providers (ESPs) will likely increase as the economy rebounds, this will be tempered by a growing perception that IT staff are dispensable and can be hired and fired at will.

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