Tell staff to think of security incidents as possible computer crimes, an industry analyst advises. That will help them understand their importance
Shakespeare once asked “what’s in a name?” Call a rose something else and it would still smell as sweet, he argued.
But over the decades, the answer to his question has often been “quite a lot.”
Some IT staffers, he says, treat IT problems and security incidents the same way. Wrong. Security incidents can bring down an organization. IT problems – an app doesn’t work, Internet access has been cut, PCs are slow – can be fixed. They need to be fixed fast, but there’s no need for panic.
But if corporate secrets are stolen, if there’s been a loss of confidential personal data then someone better light a fire under the pants of the security team.
“The difference between IT issue resolution and security incident response is huge and unambiguous,” writes Churakin.
Sponsor: IBM Canada Ltd
The New Workplace: Supporting “Bring your own”
“Bring Your Own Device” (BYOD) and the “consumerization of IT” have taken hold in the enterprise, and employees using their own personal smartphones and tablets for business have become pervasive.