An installation of SAP AG’s retail software completed last year by Petsmart Inc. created problems that were “far more than we anticipated” and that continue to affect the pet-supply retailer’s business performance, according to Petsmart’s top executive.

PETsmart SAP project more difficult than expected

An installation of SAP AG’s retail software completed last year by Petsmart Inc. created problems that were “far more than we anticipated” and that continue to affect the pet-supply retailer’s business performance, according to Petsmart’s top executive.

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