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Page 1 of 2

If there's an IT labour shortage, where's MY job?

Despite glaring statistics and industry studies on the increasing demand for IT skills and the looming shortage of available talent, some IT professionals remain unconvinced.

“The local K-W Record newspaper ran a story claiming that there were over 2,000 unfilled IT jobs in Waterloo Region, but in the same issue there were absolutely no IT jobs posted in the classified (ads),” notes Jeff Smith, an IT professional currently working for a computer consultancy firm in Waterloo, Ont.

Smith just completed his Microsoft Certified Systems Engineer (MCSE) training at TriOS College in Kitchener, Ont. in May, but has previously worked in IT for over 20 years with a bachelor’s degree from the University of Western Ontario (UWO).

Two decades of IT experience, an MCSE certification, and the high demand for IT skills, however, did not make his search for work an easy task.

“The biggest challenge during my job hunt was getting noticed over the crowd of other IT professionals,” Smith says. “The job requirements were usually reasonable considering the position; however, a few companies had ridiculous requirements for low-end positions,” he says, referring to some job posts that require knowledge in numerous programming and database languages for one position.

It’s not uncommon, however, for an IT professional to have such a long list of credentials, says Mark Stevenson, director of national resourcing at Toronto-based IT recruitment firm CNC Global Limited.

“Sometimes, these postings may not be reasonable according to the individual applying to it, but it may be reasonable to someone else,” he says. Despite the high demand for IT skills, employers today are more discerning and better equipped when it comes to hiring only the right candidate, thanks to a large pool of resumés available on the market today, Stevenson says.

Because of this, employers are typically unwilling to settle with anything less than a 90 per cent match and would most likely opt to wait for the right candidate than choose the lesser qualified applicant, he adds.

Challenged newbies

With the mindset of hiring only experienced talents, new IT graduates are consequently left at a disadvantage. “Companies seem to be totally unwilling to spend money on training people,” comments Richard Dinning, a retired IT professional who mentors IT students at Atkinson College York University in Toronto.

“The excuse (of the companies) is that if they train people, they leave. But if you pay them enough, train them and treat them well, then they won’t want to leave,” Dinning adds.

Dinning encourages his IT proteges to take up business courses and hone their communication skills to increase their viability in the job market.

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ManagerReply to this commentReport an innapropriate comment
A very interesting article that seems to launch a complex investigation into the matter of preparing grads for employment. Having managed the Student Connections program, a program designated to help SMEs integrate IT solutions by accessing training and consultation services provided by post-secondary students, I can only offer one biased opinion. The internships provided to students hired by Student Connections program have given many a valuable experience necessary in enabling them to distinguish themselves from others in their job hunt and in preparing them for the real world. One key factor to that success is that students (IT or Business) who become exposed to the challenges (not just IT but financial, HR, and info management) involved in integrating IT solutions for small businesses become better at empathizing with overall organizational challenges and thus, better equipped to "hit the ground running" once employed. They simply get an opportunity to understand the dynamics involved in the overall operations of a business and they are rewarded with an experience that allows them to make a difference by implementing what they have learned at school. Now I may be generalizing, however many of these types of experiences that provide opportunities for our students "to make a difference" are hard to attain within large organizations where a new IT grad will likely be subjected to a "cog" role and whose input will be stifled by the responsibilities incumbent to an entry level position. The benefit provided by internships with small businesses is that if students want to succeed, they have to listen to the needs of small businesses in order to propose solutions that are effective. They have to be able to gather a greater understanding of barriers that effect rapid integration of IT solutions for businesses. They have to be forced to think critically and research solutions in response to needs whose outcomes are measured primarily on bottom-line issues s
Written by: Paul T, from Ottawa
King of developmentReply to this commentReport an innapropriate comment
"A lot of the soft skills (that employers look for)..." - yet another allusion to these elusive "soft skills" that employers are allegedly looking for. I spent 4 months unemployed last year, and I have been actively in the job market for well over a year, and I have yet to encounter a prospective employer who values soft skills. The emphasis is consistently on technical expertise, and only on technical expertise, and I have often been required to complete a skills test at the interview. Get with it and stop dreaming. Maybe some day soft skills will be valued; that day hasn't come.
Written by: David J Cohen, from Saint Laurent
Independent ConsultantReply to this commentReport an innapropriate comment
As a senior IT individual, there is discrimination against age. I have been accepted for employment subject to a reference check. On the reference check, on the same form, is the requirement to provide age, driver license and SSN. It is illegal to do so, but if you do not provide it, then they do not hire you. A catch 22 situation. It should be illegal to ask for year of graduation, year of birth, or even ssn until an offer has been made.
Written by: Leslie Satenstein, from Montreal
UnemployedReply to this commentReport an innapropriate comment
Why can't anyone write an informative article that deals with the entire reality of what is out there, instead of cherry picking "problems" and "solutions"? No one seems to want to answer the question of why experienced [soft skills and tech skils] IT workers are unable to find work.
Written by: Old School, from Whitby
Why no postingsReply to this commentReport an innapropriate comment
What I found most interesting out of the article is that companies are crying about no talent but not advertising the positions. I recently read an article that Calgary is so desperate for talent they are recruiting everywhere, including overseas...Why not here in Toronto, the pool is definitely at least 10 times larger and you will not have to worry about getting Visa’s or cultural issues.
Written by: Terri, from Toronto
Programming ContractorReply to this commentReport an innapropriate comment
I still see people being brought into this country to write code while the Canadians are out of work. Then I hear what they are getting paid. Well, you get what you pay for. It use to be an art and a science to write good quality code. Now its just like being in a coal mine. Companies think any monkey can do it. Well that's not true and I've seen that first hand. So as companies continue to hire really cheap labour I'll be looking elsewhere outside of programming. And not to toot my own horn but people have said that's too bad because the field would be losing an strong asset.
Written by: Steve, from Hamilton
IT ManagerReply to this commentReport an innapropriate comment
As the manager for IT for the company I work for I have been part of a seemingly endless number of surveys regarding IT personnel needs. Some surveys, including HRDC's go something like this: (Q)Will you be hiring new IT personnel this year? (A) No. (Q) will you be hiring temporary personnel this year? (A) No. (Q) Will you be employing consultants this year? (A)Yes. (Q) How many consultants will you be hiring? (A) We will be engaging consultants for 5 projects. (Q) So you are looking for 5 IT personnel this year? (A)??? .... and so on, I am convinced that the people producing the surveys are trying to convince everyone that there are more jobs than people. Judging by the hundreds of unemployed skilled IT people that are searching for jobs I suspect that the survey numbers are wrong.
Written by: Keith, from Toronto
Silly surveysReply to this commentReport an innapropriate comment
These surveys are there with only one purpose: some magazine or newspaper will pick it up and someone will tell some poor high school graduate that he/she should get into Computer Science because there are plenty of jobs out there. Well, there are certainly plenty of jobs that pay $12/hour and require you to have a degree, be bilingual, be willing to put long unpaid hours, and have several years of experience in technology that just came out 9 months ago.
Written by: Lucho, from Ottawa
Technical ConsultantReply to this commentReport an innapropriate comment
In my opinion, I do not believe there is shortage of skilled IT professionals to such an extent as projected. These statistics are inflated by some organizations to flood the market with excess supply. One reason some deserved people are NOT getting the right job is due to lack of right connections (some people call it 'networking'!). I have seen numerous jobs being filled without even a proper job posting anywhere. This is not good for the IT industry in the long run. My advise to any young graduate is to pursue a non-IT career, unless you really love this field. I have never seen such lack of transparency in recruitment(especially in the public/govt sector) anywhere else.
Written by: Nag, from Toronto
skilled IT professionalReply to this commentReport an innapropriate comment
it seems the IT job market are asking more practical technical skills set than what was there two years ago. Maybe, because of emerging and fast changing technology? in my opinion, another way of getting people from abroad and instead from local sourced IT professionals. Life is difficult for an IT Prof and if possible just avoid it if no hearts are pinned for the love of technology. It changes so fast but the reward does not.
Written by: dan, from mississauga
IT Hiring ManagerReply to this commentReport an innapropriate comment
"Waah, waah. We don't need "soft skills" because we are technical gods". Wake up! As a hiring manager I need to hire staff that I can feel comfortable putting in front of my customers - the business. As much as it sucks they have the purse strings. If you are technically brilliant but can't talk to normal humans (i.e., determine requirements so you deliver the right results) then that is a skill you need to develop. My office is a cultural melting pot, not because the resources are cheap (they are not - I pay well) or young (they are not) but because they have the soft skills and the "hard skills". My number one job is to keep my guys happy so they don't get poached elsewhere.
Written by: Stig, from
I can't think of a more apt article at the momentReply to this commentReport an innapropriate comment
Even though I live in the UK, I found that the article touched a raw nerve. This discussion is all the rage in our neck of the woods too. Only the other day, Gordon Brown (UK PM) announced that he wants to create 500,000 jobs for British people to create near zero-unemployment in the UK! The BBC then announced that there were severe job shortages in the IT sector (amongst others)! What a load of baloney. I quickly researched the market around where I live and found only a handful of 'proper' IT jobs. And each one of these wanted so many skills - way beyond what most people would have! The government then went on to say that foreign workers would plug the gaps somehow. What gaps! For goodness sake, these foreign workers are going to struggle to get in the door anyway if they don't speak fluent English. And for comparison, there are more people within 50 miles of where I live than there are in British Columbia, Alberta and Saskatchewen and Mantitoba combined. This means the potential supply of people for these few jobs is immense. You've just got to take these surveys with a pinch of salt.
Written by: Andrew, from Leeds, United Kingdom
contract programmer/analystReply to this commentReport an innapropriate comment
After reading several of the comments made in reponse to this article I am surprised no one has mentioned the roll recruiters play in this dillema. Most IT jobs seem to be farmed out to various recruiters to be filled. Unless one is registered with many recruiters, requiring volumes of forms and resumes reworded for every opportunity, the average IT person looking for a position does not know of these opportunities. If one is lucky enough to be contacted by a recruiter for a position, they must discount their salary expectations by 30-50% (to cover the recruiters commisions) to bid competetively for the position. Perhaps someone should do an article on what effect the recruiting industry has on the IT job market.
Written by: Bob, from Toronto
Business OwnerReply to this commentReport an innapropriate comment
My advice as a recruiter with over 27 years in the fields of IT systems, engineering, QA, manufacturing is this - no matter where you live: - Be observant about what is happening around you in business (construction activity, government initiatives, aging demographics, the environment, transportation etc.) Where there is activity, there will be jobs. - Be proactive and contact these organizations direct. DO NOT wait for an advertisement. - Realize that politicians, schools, recruiters & reporters have their own missions which include creating business and interest. - Be wary of ads that begin with "Our client, a leader in (whatever) requires a (whatever), followed by a job description. There is a good chance that ad is for a job that doesn't exist, but they mean well and are trolling for applicants. - Know that questionnaires can be deceiving - one job opening may manifest as 4 or 5 if you include ads, postings on line by companies, search sites & recruiters - therefore the results of the compilers are wrong. - Also, what is an IT job? A DBA or someone who works with the public at a call centre? - You know that hundreds of thousands of development and call centre jobs have gone overseas so that will have an impact on what is available here. - Consider what is likely going to be in demand in the next 5 to 20 years. Think demography again. - For the immediate market, polish your .net skills, improve your Business Analysis knowledge and learn more about network security. Yes, technical knowledge is critical but companies need good communicators who listen well and can be diplomatic.
Written by: Y. Baert, from Winnipeg
Business Analyst / Web DeveloperReply to this commentReport an innapropriate comment
I couldn't agree more. I have moved from the UK on a skilled worker category only to have been shown promising career opportunities to further pursue my goals BUT to my amazement it's nothing as it may seem to a person transitioning through different continents. Same as all above mentioned comments, I have read about the shortage in IT skills everyday, specifically in Web and BA roles but I still can't find jobs that are advertised. There are a handful of jobs and most of them are contracts. People like me are looking for full-time jobs and also we need to support ourselves on a daily basis, so there has to be some income coming in. I have been to interviews where they interview you for like 2 hours and then at the end they say 'If we like to further consider you for this position we will call you for another interview'. I understand the HR screening process BUT whats up with the HR screening for an hour or even more at times. Most of the times it all baloney that I am explaining her with regards to IT expertise since she wouldn't understand jack about it. They take ages to respond back to your inquiries that you are making to ask about how the interview went or wouldn't EVEN respond back sometimes. I was offered one contract that wouldn't even tell me how much they would pay me, and said they would see what projects come in and will give me a percentage with very tight contract clauses all in the favour of the company with not benefits to me at all. I mean, whats this market coming upto??? Leaving me in a state of frustration, the only thing I can do is keep my head up and keep searching for opportunities since its the way the system has been set-up. I made a big decision to move to Canada but I can only hope for the best and soon.
Written by: Adnan, from MIssissauga
don't believe what you readReply to this commentReport an innapropriate comment
We all know IT is somewhat unlike other professions/trades in that your knowledge and skill set can quickly become redundant and you can find it difficult to find a new job if you lose your current one. I don't put much faith in either the surveys or in the so-called soft skills. As long as have half decent hygiene and can speak somewhat intelligently you are fine. It is all about the technical skills and bull___ certs. Of course networking is indispensable - call everyone you with who you ever had a good working relationship. I got a job through a former colleague who I had not spoken to in 3 years.
Written by: luckytohavegoodjob, from toronto
There are NO IT jobs out thereReply to this commentReport an innapropriate comment
Most companies are still in a "downsizing" frame of reference when it comes to IT. Also, most Senior management is IT illiterate, outside of myself there is no truly IT literate person in our senior management. What's even more amazing is the truly terrible service that gets accepted - with productivity and cost impacts - in some companies. THe jobs SHOULD be out there because the opportunites are for the companies, but nobody's moving forward. Plus the beancounters are still trying to drive costs down. My recommendation is to not work in IT, it is a lousy field with long hours and low respect. Acounting (CGA, CMA) is a much better choice.
Written by: Noel McLeod, from Toronto
TrustReply to this commentReport an innapropriate comment
I am a Catholic in IT. I was worried about moving into the IT field two years ago even though I love the work. I left it up to God and I have not been disappointed...in fact, I got my first job as a Systems Administrator even before I finished my University degree. Also, I don't have certifications so one would think it would be even harder to get a job - instead the transition from my previous job to this has been so smooth none other that the Most High could have orchestrated such a thing. I give all my cares to Jesus and trust in the Living God who very much wants a personal relationship with each and every one of us. I repeat - He has taken care of ALL my needs. Has anyone else out there thought to pray for advances and opportunities in their career?
Written by: Fred, from Ottawa
Developer, Business PersonReply to this commentReport an innapropriate comment
Media needs a story to get people interested, and to get participants like myself participating here. The education/training industry is very large and has the potential to make more money off of these claims. To date I have not seen a single article listing concrete statistical data to support these claims. In addition there are efforts by organizations and individuals to promote this type story to allow further immigration into this country of skilled labour. In each of these cases Canadians suffer from their misdirection. Students spend much money and dollars to be educated in fields that can not sustain the existing job pool. Education receives funding based on enrollment numbers not on how succesfull they are in placement and improving our economic and social needs. It all seems like such a waste of energy and money.
Written by: Stan, from Burlington, Ontario
Jobs? We don't need no stinkiin' jobs!Reply to this commentReport an innapropriate comment
It has always been true that networking gets jobs faster than any other method. It's also true that recruiters all vie to fill the same position, so multiply every opening by the number of IT recruiters in town, add three for the bigger job sites and one more in case the employer was surveyed. So one job becomes 20 and with only 10 applicants we have a "shortage". In some instances we've automated ourselves out of jobs because HR departments are using resume analyzing software that thinks your M.B.A. doesn't fit their requirement for an MBA. Then there's "certification" - the biggest joke around. In 39 years I have yet to see a software bug that appears on the user's screen (previously print-out) as: a) The buffer is too small; b) The variable is the local instance; c) The variable is the global instance; d) The license manager has not been updated. Hey but if you got the hypothetical and chose correctly you win certification and the vendor wins another $2,000 for the course. When everything falls apart the entire chain of command from Project Manager through President can 'prove' they hired the right people 'cause the certifications (or degrees) were all there. Starting again I'd be a farmer. At least the manure is clearly defined.
Written by: Don, from Calgary
Datawarehouse Architect from SingaporeReply to this commentReport an innapropriate comment
I work in Singapore's largest bank and we do have many vacancies for Datawarehouse personnel, but there's extreme shortage of good qualified people. The typical datawarehouse project is 6 months or more and most candidates work less than that period on each project that were listed in their resume... The catch-22 issue is there needs more people with longer and consistent exposure, not job-hoppers
Written by: CheeKeong, from Singapore
Why flood market through misinformation?Reply to this commentReport an innapropriate comment
Y2K pushed salaries up, and for the most part they haven't come down. If it were possible for big business to fill new positions with cheap, qualified labor then big business would have more leverage when it came to reducing those same salaries. I don't fancy myself an alarmist or a conspiracy theorist, but it seems rather a pedestrian thing to me. If we portray the market as desperate for talent, it is likely going to cause more young people to pursue careers in IT - and when they get to the market and find there really isn't the demand they have been misinformed about, they may well be willing to do the same as the high paid people do, but for less money. Persistent accidental misinformation? You decide.
Written by: Daniel, from Winnipeg
OwnerReply to this commentReport an innapropriate comment
Your article has one glaring error. The letters "MCSE" do not stand for anything in Canada. Microsoft cannot use the title "Microsoft Certified Systems Engineer (MCSE)" because the title "Engineer" is owned by Engineers Canada. The idea that a few months of training at some private school makes one an engineer is appalling. An Engineer in Canada is a university educated professional (in Canada but not in the USA).
Written by: James Taylor M. A.Sc. PEng, from Victoria BC
There must be something you're not telling me...Reply to this commentReport an innapropriate comment
...or I wouldn't be wasting my time writing this comment. Perhaps the real issue has to do with the fact that employers really want talented, hard-working problem-solvers more than skills, or experience. People with such attributes overcome limitations of skill and experience relatively quickly and offer much more to their workplace overall. I'm certain we've all worked alongside people who were steeped with credentials, but had little to offer to the job. Such people are a drain on an organization and employers know it. Hiring agents tend to have little direct experience in IT, so they'll have more difficulty identifying the right candidate to the extent that their very approach to the problem will end up targetting the wrong type of person, by focussing on credentials, and reluctant to hire the person they really want out of fear of making a bad hire.
Written by: Sean, from Edmonton
Trios CollegeReply to this commentReport an innapropriate comment
Very informative article. I'm currently attending Trios College in Kitchener for the Network Engineering program. I have a job that lined up when I'm finished (thankfully). Only another 9 months to go! lol.
Written by: Steve, from Kitchener
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