Uncovering how people feel: your consumers, customers, employees, patients. To be truly human-centric, organizations must deeply understand the people they impact and the emotions driving human behaviour. Heartbeat Emotion Analytics delivers the data essential for understanding sentiment at scale, with unprecedented depth, accuracy and speed. Empathy fueled innovation to optimize human experiences.
Heartbeat award-winning software-as-a-service (SaaS) uncovers a wide range of emotions in unstructured text, including survey open-ends, product reviews, customer feedback, employee surveys and social media.
It is the first AI-based solution that shows 100+ clusters of emotions using beautiful dynamic data visualizations. We harness the power of Natural Language Processing and Supervised Machine Learning to provide unprecedented, deep analysis of the emotional drivers of behavior. Our platform quickly transforms text input from any source into ten primary and a hundred secondary emotion categories, which are derived from thousands of words and phrases. These emotion categories offer efficient and revealing insight into the "deep why" behind behavior, and are accessible through a user-friendly dashboard within minutes.