Yactraq delivers business insights through audio mining and speech analytics. Recorded phone calls as well as video contain valuable information related to Voice-of-the-customer, Compliance and Quality. But in order to be effective, B2B speech based semantic systems need custom vocabularies that include not just industry specific but customer specific terms. Yactraq's patent pending and award winning machine learning technology allows us to deliver custom vocabularies orders of magnitude faster and more cost effectively than legacy approaches. Yactraq's offering makes audio mining economically attractive for small customers as well functionally specific applications within large customers. Our patent pending and award winning CoreTraq engine uses a Yactraq proprietary fusion of speech recognition and natural language understanding to deliver an integrated picture of both speech and text based semantic data either to our OmniTraq business intelligence layer or to any custom application for analysis or search. To complete our offering Yactraq also provides professional services.