BENCHMARKING THE IT FUNCTION AND CIO ROLE IN CANADA

Organizational design becomes increasingly important

A key component of organizational design improvements is working more  closely with LOBs. The rise of organizational design — the guided process of integrating people, information and technology — as a key priority reflects how far CIOs have come in better understanding business needs and

seeking to contribute more directly to the achievement of key outcomes.

With the year-over-year percentage figures showing increased outsourcing and hosting of both managed services and support, a movement to optimize the delivery of services is indicated.