Continued from ../../../../../../insights/2009/03/12/does-this-sound-like-your-it-department/
The premise of this and subsequent posts is that the situation described in the previous post can change.
What has to be done is to deliver on all those change requests, and finish those current projects so you can start new ones (there will always be new ones). At risk of sounding like a psychedelic poster, this means accepting the things you can’t change and changing the things you can.