On always be thinking of war:
“If you’re a hammer, everything looks like a nail,” says Liscio. “If you think everything is a war, it predisposes you to do things a certain way. There are challenges and opportunities, and I think you have to be committed to finding equal numbers of each.”
On using trusted advisors to obtain input and feedback:
“There are big implications to that,” says Liscio. “With everyone and their mother having their own blog, etc., that influences policy development. If there is one voice saying something, are you obligated to respond the same way as if it were 10,000 people [saying the same thing]? If you have an open door policy, you have to be able to balance off what you’re hearing. I try to be as open as possible in the messaging and build avenues for feedback but filter that feedback [to understand] if this is just one voice or a common problem we need to deal with.”
On inspiring fear vs love:
“I think there has to be a degree of respect,” says Liscio. “You have to be able to demonstrate competency … especially when it comes to articulating what you do, whether that’s the CIO to the business or the staff person talking about a particular initiative.”