The Avaya Canada executive charged with responding did his best by mentioning that a business must know its business before undertaking any large-scale technology implementation, and even managed to get a plug in for Avaya’s services and its resellers.
The discussion moved on to other areas, but the question seemed to hang in the air even after things had wrapped up. The fact is, there really is no answer to the question, other than by saying to those trying to move their firms to UC, put on your best diplomacy hat, be prepared for some potentially long battles with those who resist change, and do your best to get senior management on your side by clearly explaining the benefits, both operational and financial.