Workforce optimization is now in fashion with retailers, and Holt Renfrew is a glamorous model showcasing its benefits.
What’s optimized?
- Time and attendance: system tracks staff attendance and hours worked, while interfacing with corporate HR and payroll;
- Workforce planning: it provides detailed planning features for eight types of labour;
- Workforce scheduling: offers features that accommodate seven different types of scheduling; interfaces with logistics, inventory, and POS systems;
- Intelligence: provides senior management with dashboards, performance measures, productivity and other management reports.
The Toronto-based luxury retailer is implementing Workbrain Corp.’s integrated suite of workforce management software modules in an effort to enhance customer service levels and reduce operating costs.
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