Boasting over 900 new features and upgrades aimed at customers in more than 20 industries, Oracle Corp. released its revamped E-Business Suite 11i on Thursday.
The latest upgrade will help companies manage electronic signatures and secure audit traits. It will also focus on regulatory compliance and corporate governance issues for U.S. customers dealing with the Food and Drug Administration’s (FDA) regulatory compliance, the Health Insurance Portability and Accounting Act (HIPPA) which manages patient information, and accounting procedures and practices legislation under Sarbanes-Oxley.
The company said the ninth version of its software will benefit many verticals, including the aerospace and defence, automotive, financial services, government, health care, high-tech and life sciences industries.
According to Robb Eklund, vice-president, CRM applications and marketing for Oracle in Redwood Shores, Calif., the thrust of the release continues to be Oracle’s commitment to the needs of specific verticals based on the company’s collaboration with customers and user groups.
For the government sector, a new addition is the constituent management of CRM, providing greater flexibility in capturing a citizen’s question and routing that query to the appropriate government agency. For telecom service providers, a move, add, change or disconnect service (MACD) piece was added to better manage and serve customers, Eklund explained.
Financial services outfits such as banks and insurance companies will find more functionality with the addition of an analytical modelling tool, the Internal Control Manager, that allows these organizations to “get predictive” about selling opportunities to existing and new customers for their services, he said. Other enhancements include daily multi-currency re-valuations, enhanced call centre support and sales and marketing content creation management.
The company said its software will allow the health care industry to increase patient satisfaction and trim operational costs by using Oracle’s Healthcare Transaction Base which provides a single repository for health care data and security and audit services.
The offering is now available on CD-ROM in addition to being available as an electronic download.
In Canada, Oracle is based in Mississauga, Ont., and can be found online at www.oracle.com/ca-en.