A federal government organization needs to be able to build a wealth of information around how well they perform a particular service, according to a CA spokesperson at GTEC in Ottawa.
“If you are doing historical performance analysis you are collecting information over time,” says Tim Jones, CA account manager, federal government. “As you get closer to real time you want to get a clear view of how this measures up with what you are currently monitoring.”
The CA eHealth – System and Application technology license works to enable the collection of availability and performance data from servers, client desktops, and popular business applications. It polls and collects data from eHealth SystemEDGE agents and application insight modules.
“You can set up performance standards to test an application over time and compare data being collected in real time with the historical performance data,” Jones says. “You can then predict what will happen in the future and get a better understanding of what is happening right now.”
If a federal agency was monitoring its email they may want to know whether their email today is performing as well as it has been for the last three Wednesdays in the same time frame, for example, according to Jones.
It could be exchange or any application that is enabled by IP, he says.
“From there they can align their organization to improve over time,” Jones says. “Once they can measure it they can benchmark it and continue to improve over time.”
“Also included is the ability to automate processes to save resources and improve the organization’s capabilities as a whole.”
For example, PWGSC would buy the software and through their shared services organization they deliver and manage a Bell contract, says Jones.
“The Bell contract is then provided to Transport Canada because they want to know that they are getting good value for that service,” he says. “PWGSC provides an understanding of how that service provided is being delivered and they report on that using metrics to Transport Canada to prove that they are getting good value for the money they are spending.”
The system itself has a lot of out-of-the-box capabilities and there is not a lot of customization needed, according to Jones.
“The organization is up and running within weeks, not months or years, and it’s not a development project,” he says. “It’s a point solution that goes in quickly and reports on all the information quickly and is deliverable almost immediately.
“You set you’re benchmarks and baselines and work from there.”