Accenture Ltd. announced early this month that it is more than doubling its staff in India to 10,000 by next December.
The company, based in Bermuda, currently employs 4,300 professionals in India for services such as consulting, system integration and business process outsourcing (BPO) for functions such as human resources management and financial accounting. The company also runs call centres in India. The BPO and call centre services are offered both to customers and customers’ clients.
Accenture’s India facilities are the only company sites as of now to offer voice-based BPO services for its clients, according to Martin Cole, Accenture’s global managing partner for outsourcing. The largest staff additions will be for the BPO, call centre and IT services businesses.
Accenture has two facilities in Bangalore with a third coming up, besides three facilities in Mumbai. Accenture started operations in India in 1987 with the consulting business and by 2001 it had about 1,000 staff in Mumbai offering consulting and IT services. The BPO services were introduced in April this year, and the call centre was started in June this year.