Upper Mamquam hydro facility in BC

TMX, TransAlta take ServiceNow tools far beyond the help desk

It was in 2014 that Jamie Duncalf, managing director of IT for Calgary-based energy firm TransAlta, was in search of a...

May 30th, 2018 Brian Jackson

Canada still a ‘fast follow’ market, says ServiceNow country manager

Canada is a hotbed for tech talent, but the country is slow to adopt new technologies, especially in the enterprise...

May 30th, 2018 Alex Coop

Credit Union dramatically reduces time to resolution with incident self-service portal

A growing trend IT and systems management is making incident management simpler and quicker so that problems for users can...

October 22nd, 2015 Gary Hilson