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Articles Related to itsm

Digital Transformation

Adaptavist selects Toronto as its new North American HQ

Paul Barker -
Adaptavist, a company that specializes in helping companies overcome digital transformation challenges, has announced the opening of its new North American headquarters in Toronto. According...
Careers & Education

IT staff brace for tough times

Gary Hilson -
The majority of IT departments foresee rough waters ahead for the next three years, believing ITSM practices are not keeping up and expectations of millennial employees remain unmet
Digital Transformation

Bimodal IT leads to technical debt that must be paid, with interest

Gary Hilson -
Research firm IDC said it’s critical that enterprises integrate traditional and innovative IT groups to successfully support digital transformation efforts
Careers & Education

Happy IT service desk staff keep Domtar’s diverse applications running

Gary Hilson -
The sustainable pulp and paper company is the sum of many mergers and acquisitions which means it has many applications, but its EasyVista deployment has kept helpdesk staff and users happy
Careers & Education

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

Gary Hilson -
Taking ITSM to the next level involves instilling some lean and agile thinking into the strategy, design and development, transition, operation and improvement of IT services. according to one industry observer
Infrastructure

Customer service software firm TOPdesk stakes Canadian turf

Danny Bradbury -
Eric Mal, the head of TOPdesk's new Canadian operation, sees some key differences between the US and Canadian IT markets.
Cloud

Do you need a CMDB for cloud-based systems?

Don Sheppard -
Cloud computing is traveling along the hype cycle quickly, cloud technologies are maturing, and cloud adoption is accelerating on a global scale. Most IT...
Careers & Education

Consumerization trends hit IT service management

Robert L. Mitchell -
At many companies, the problem is that processes are immature or even chaotic, so throwing automation at a bug-ridden process will only yield more of the same

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