Articles Related to itsm

Adaptavist selects Toronto as its new North American HQ

Adaptavist, a company that specializes in helping companies overcome digital transformation challenges, has announced the opening of its new North American headquarters in Toronto. According...

IT staff brace for tough times

The majority of IT departments foresee rough waters ahead for the next three years, believing ITSM practices are not keeping up and expectations of millennial employees remain unmet

Bimodal IT leads to technical debt that must be paid, with interest

Research firm IDC said it’s critical that enterprises integrate traditional and innovative IT groups to successfully support digital transformation efforts

Happy IT service desk staff keep Domtar’s diverse applications running

The sustainable pulp and paper company is the sum of many mergers and acquisitions which means it has many applications, but its EasyVista deployment has kept helpdesk staff and users happy

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

Taking ITSM to the next level involves instilling some lean and agile thinking into the strategy, design and development, transition, operation and improvement of IT services. according to one industry observer

Customer service software firm TOPdesk stakes Canadian turf

Eric Mal, the head of TOPdesk's new Canadian operation, sees some key differences between the US and Canadian IT markets.

Do you need a CMDB for cloud-based systems?

Cloud computing is traveling along the hype cycle quickly, cloud technologies are maturing, and cloud adoption is accelerating on a global scale. Most IT...

Consumerization trends hit IT service management

At many companies, the problem is that processes are immature or even chaotic, so throwing automation at a bug-ridden process will only yield more of the same

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