Bimodal IT leads to technical debt that must be paid, with interest

You’re doing IT wrong. Possibly. According to research firm IDC, many enterprises are facing the opportunities and challenges of digital...

July 14th, 2016 Gary Hilson

Happy IT service desk staff keep Domtar’s diverse applications running

Frequent mergers and acquisitions has meant that Domtar has a diverse set of applications it must manage and provision, but...

June 30th, 2016 Gary Hilson

DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility

DevOps has become a reality in many organizations, stressing the integration of developers and IT operations staff, but it doesn’t...

December 23rd, 2015 Gary Hilson

Customer service software firm TOPdesk stakes Canadian turf

Service management software company Topdesk is making its relationship official with Canada: it’s moving in. After serving the Canadian market...

November 8th, 2015 Danny Bradbury

IT leadership and the CIO

Do you need a CMDB for cloud-based systems?

Cloud computing is traveling along the hype cycle quickly, cloud technologies are maturing, and cloud adoption is accelerating on a...

October 27th, 2015 Don Sheppard

Consumerization trends hit IT service management

Consumerization trends hit IT service management

Attendees at ServiceNow's Knowledge12 user conference here this week were abuzz about the promise of social collaboration and mobile enablement...

May 16th, 2012 Robert L. Mitchell

Delivering IT services without

Delivering IT services without

It’s never easy choosing the best tools to support your organization's IT service management (ITSM) strategy. The same aches and...

August 18th, 2010 Kathleen Lau

ITIL defines IT value as a service

ITIL defines IT value as a service

End users just want the IT service they need to do their jobs, not some dry statistics on server and...

October 2nd, 2009 IT World Canada Staff

10 steps to improved IT service management

10 steps to improved IT service management

Although companies throughout Canada recognize the importance of IT Service Management, for many it hasn’t been a top priority –...

September 7th, 2008 Debbie Gillis