Articles Related to CX

What a difference 15 months can make. When Alan Masarek was appointed as the president and CEO of Avaya Holdings Corp. on July 28,...

Moving to the cloud has presented challenges for companies forced to do so faster than planned during the pandemic.  For many businesses, it saved...

The conference will explore 3 major issues: the changing citizen experience, how governments are innovating to improve collaboration and efficiency; and how private and public partners can work better together to push digital government forward.

Disruption has created a marketplace where most interactions between a brand and its customers are online, says the customer intelligence solutions architect at SAS Canada, and customer experience is the strongest differentiator for companies.

Can a high-end retailer offer a digital customer experience that matches the personalized service it’s known for in-store? Can a decades-old company undergo digital...

CIOs have made the move beyond the role of IT Manager to become strategic business influencers, especially when it comes to the job of...