Articles Related to CRM software

The new offering integrates Salesforce.com

Open source 'alternatives' from SugarCRM, Openbravo, and Compiere have tapped the power of open source development to make customization easy, but the line between community and commercial is quickly crossed ...

Can you make Salesforce.com and other on-demand CRM apps play nicely with your ERP and other core systems? How much work and what arrangements will this integration require? Results still vary.

Salesforce.com Inc. unveiled the 20th generation of its hosted CRM (customer relationship management) software, announcing a connector integrating its CRM software-as-a-service with SAP AG's R/3 ERP (enterprise resource planning) applications.

Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp.

What once looked to be a marquee deployment of hosted CRM software at Cisco Systems Inc. is now the subject of a damning report from a research firm that says the project has stalled. In a note published on June 22, analysts from JMP Securities LLC suggested that a deployment of CRM software from San Francisco-based Salesforce.com Inc. had been temporarily delayed.

Salesnet Inc. Monday launched three versions of its hosted CRM software, designed for companies in the telecommunications, commercial lending, and advertising/media industries.

The use of customer data integration (CDI) tools just may be the cure for return on investment (ROI)-challenged enterprise software deployments. According to Elizabeth Roche, enterprise applications strategies vice-president for Stamford, Conn.-based Meta Group, the migration to managing customer information assets using a CDI strategy has begun.