Industry talking to customers What's this? Choosing a trusted partner for the journey to digital transformation Published: September 4th, 2019 By: Suzanne Robicheau Business continues to boom in the managed services market, propelled by digital transformation (DX) and growing demand for reliable systems, predictive response times and proactive technology management.IDC predicts that worldwide IT spending by small and medium-sized businesses (SMB) will expand 4.6% in 2019 to total almost $630 billion, and that two-thirds of SMBs will have digital transformation (DX) as a key part of their IT strategies by the end of 2023. Therefore, the question is no longer whether to opt for managed services, but how to find a provider that ticks all the boxes.“Companies of all sizes are turning to IT managed services for help making the most of a diversity of assets, apps and technologies,” says Ryan Richardet, President of SysGen, a Canadian provider of fully managed IT services, cloud computing, cybersecurity and technology strategy. “Mismanaged IT results in inefficient operations, unproductive staff, and missed opportunities. No business can afford that.”Businesses based in Alberta and British Columbia who are in the process of choosing a managed services provider will benefit from understanding the attributes that differentiate SysGen as a trusted partner.Strategy: SysGen begins every client relationship with first understanding the business goals of the organization. When done correctly, technology propels businesses towards their future state, so SysGen works with clients to determine how this destination will be achieved. Monthly reports and quarterly reviews ensure the services provided continue to align with business goals.Scalability: Working with a managed service provider ensures that you have the right amount of expertise as your business scales. You don’t have to worry about having too few or too many staff on hand. If your business goes through ebbs and flows, like an accounting company during tax season, you might need two additional staff for three months only. SysGen provides your company with the staff needed for the time required.Specialists: SysGen offers instant access to a team of specialized technical experts as well as dedicated IT support from a primary IT specialist selected for technical and cultural fit. Because technicians receive no additional compensation for sales or recommendations, there is no incentive to sell particular products.Service: With a guaranteed response time of 30 minutes or less, and 24/7 real-time alerts, SysGen can maintain a productive IT infrastructure and identify new opportunities. Health checks ensure continuous uptime and provide valuable asset-based control, warranty status information, and identification of unauthorized software. SysGen also offers Quarterly Business Reviews (QBRs), meetings that occur every quarter to recap what’s gone on technology-wise, outline next steps, and review service.Security: A holistic security practice is what managed service providers can provide for their clients. People, Process and Technology, are the three pillars that SysGen implements for a fulsome security policy to ensure organizations are safe from cybersecurity attacks. For the first pillar, People, SysGen trains client employees to understand the signs to watch for before a cybersecurity attack occurs. Process, the second pillar, is about policy development. By creating procedures for employees to follow, data breaches are mitigated because safeguards are in place for internal checks and balances. Finally, Technology ensures that the hardware and software work to guard against attacks.Savings: SysGen’s Managed IT Services are offered at a flat rate, which means a predictable IT budget. Reducing the complexity of resources eliminates waste and reduces expenses. Plus, by hiring the required talent when required, you don’t have to worry about keeping excess technicians on staff. And, if any specialized talent is needed, this cost is included in the flat rate that you pay.Strength in Numbers: A Managed Services Provider is only as good as its partner network. SysGen maintains high-status partnerships with distinguished industry leaders such as Lenovo, Datto, Microsoft, Nutanix, Connectwise and Malwarebytes. The strong reputation of these brands translates into better client services and the latest and most powerful IT solutions available.Standing: The smartest IT decision is choosing a managed services partner that is respected as an industry leader. SysGen, for example, was twice chosen by Computer Dealer News as one of Canada’s Top 100 solution providers and has ranked for five consecutive years on the PROFIT 500, a respected ranking of Canada’s fastest-growing companies. Recognized by Datto as a Canadian Partner of the Year, SysGen made the MSP 500 for three years running and has numerous nods as one of Alberta’s top employers and one of Canada’s top small & medium-sized employers.