Prominent hotel chains are getting the ire of business travellers for falsely advertising business-class services that simply do not materialize.
Advertisements with a hot breakfast or evening happy hour turn out to be false and simply lies. Many think that this is just Covid-inspired conservatism, while others think it is just naked cost-cutting.
Another Hyatt hotel was in the news recently. Hyatt Regency Boston Harbor aimed to justify its $25 destination fee. Many business travellers would certainly appreciate the waived fee for incoming/outgoing taxes that goes into that mandatory $25.
These destination fees – or resort fees – cover technical gadgets such as free Wi-Fi and local landline calls.
The hotel in question, the Hyatt-run Andaz Hotel in Napa, has a mandatory destination fee of $30 plus taxes per night, which covers many nice perks such as “on-site shoe shine,” “bike rental from Velo to ride through the hills of wine country (10% off)”, and, “local Health Club Pass & Fitness Classes.” but the local health club pass and fitness classes are far from the actual accommodation.