Hotels Making False Advertising Claims Take A Hit

Prominent hotel chains are getting the ire of business travellers for falsely advertising business-class services that simply do not materialize.

Advertisements with a hot breakfast or evening happy hour turn out to be false and simply lies. Many think that this is just Covid-inspired conservatism, while others think it is just naked cost-cutting.

Another Hyatt hotel was in the news recently. Hyatt Regency Boston Harbor aimed to justify its $25 destination fee. Many business travellers would certainly appreciate the waived fee for incoming/outgoing taxes that goes into that mandatory $25.

These destination fees – or resort fees – cover technical gadgets such as free Wi-Fi and local landline calls.

The hotel in question, the Hyatt-run Andaz Hotel in Napa, has a mandatory destination fee of $30 plus taxes per night, which covers many nice perks such as “on-site shoe shine,” “bike rental from Velo to ride through the hills of wine country (10% off)”, and, “local Health Club Pass & Fitness Classes.” but the local health club pass and fitness classes are far from the actual accommodation.

IT World Canada Staff
IT World Canada Staff
The online resource for Canadian Information Technology professionals.

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