Google release fix for Pixel bug but requires developer level skills and tools to execute

Google has released a fix for a major storage bug affecting Pixel phones, which was reportedly caused by the January 2024 Google Play system update. This bug locked users out of their phone’s local storage, rendering the devices nearly useless. The solution provided by Google on the Pixel Community Forums is not user-friendly; it requires a manual process involving developer tools. Users need to download these tools, install drivers, change settings, connect their phones, and delete specific files using a command-line interface.

The positive aspect of this fix is that it prevents data loss if the phone has been left unused since the issue arose. However, the complexity of the process makes it challenging for average users. The steps include enabling Android’s Developer Options, downloading Google’s SDK Platform-Tools, and executing commands through the Android Debug Bridge (ADB). The process can be even more complicated on Windows due to driver installation issues.

This situation highlights the difficulties faced by non-technical users in resolving software issues on their devices and raises questions about the effectiveness of automatic updates that lead to such problems.

Sources include: ArsTechnica

Jim Love
Jim Love
I've been in IT and business for over 30 years. I worked my way up, literally from the mail room and I've done every job from mail clerk to CEO. Today I'm CIO and Chief Digital Officer of IT World Canada - Canada's leader in ICT publishing and digital marketing.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

ITW in your inbox

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

More Best of The Web