DBS Says ‘Access Control Servers’ Caused Two-Day Disruption

DBS Bank cited its “access control servers” as the main reason for the two-day disruption, which made it difficult for many customers to access their accounts.

The Singapore-based bank has been forced by local regulators to investigate what caused the service’s outage.

The outage was first reported on Tuesday morning when customers had difficulty accessing the online and mobile services of their DBS.

DBS claimed that they were able to restore services on Wednesday morning, although DBS users still reported access difficulties even after the bank’s announcement.

DBS released an update late Wednesday night saying its digital services were “returning to normal” and the situation was being monitored to ensure the services were fully operational again.

The bank remained vague on what caused the problem with its access control servers or whether its systems were the victims of a cyberattack.

Meanwhile, the Monetary Authority of Singapore (MAS) said in a statement that it would take the necessary actions after DBS had completed its investigation.

Together with its subsidiary POSB, DBS has around 5 million customers in Singapore.

IT World Canada Staff
IT World Canada Staff
The online resource for Canadian Information Technology professionals.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

ITW in your inbox

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

More Best of The Web