YOU'RE INVITED
December 15, 2011
Sheraton Parkway Toronto North
Hotel and Suites
600 Highway 7 East
Richmond Hill, ON L4B1B2
(905) 881-2121

The CDN Debate:
How to Grow Your SMB Customer Base



Where will Canada's more than one million small and medium-sized businesses spend their IT budgets next year? How can you provide the best customer service to small but demanding customers? What are the most lucrative value-added services that will drive trust and loyalty among SMBs?

Paolo Del Nibletto Join CDN Editor Paolo Del Nibletto as he explores these and other critical questions by drawing out the perspectives of two different Canadian solution providers. We'll debate the biggest IT-related opportunities, challenges and threats for SMBs and how the channel can increase margins and market share in 2012 and beyond. Learn from your peers and walk away with an action plan for success.

WHO SHOULD ATTEND?
Those who are or want to become an internal IT department for customers. This debate series will provide you with new ways to become a trust advisor for your clients. All the information will be presented by your peer group in the channel. This breakfast event will help you ramp up to meet this need in the market place.

AGENDA
7:30 am - 8:30 am Registration and Hot Buffet Breakfast
8:30 am - 9:45 am Program


PROFILES
Paolo Del Nibletto, Editor of Computer Dealer News

Paolo has been covering the IT industry for close to 20 years and has been covering the IT channel for 12 of those years. In that period of time, he has been a guest speaker at several industry, channel, distribution and vendor events.


Christopher Woodill, Vice President, Strategy at Navantis

One of the most accomplished Internet technology architects in North America, Christopher has been instrumental in Navantis' rapid growth into a leading and respected information technology consulting firm.


Joe Ussia, President of InfiniteIT Solutions

Joe Ussia has been helping customers solve technical problems, while creating innovative technical efficiencies for the past 15 years. Joe and his team provide a comprehensive managed services platform to enable customers the ability to ensure real-time business continuity strategies.
Computer Dealer News reserves the right to deny enrolment to anyone who does not meet the qualifying criteria. Thank you for your understanding.

* Required fields
*Email Address
*Salutation
*First Name
*Last Name
*Job Title
*Company
Department
*Address
*City
*Province/State
*Postal Code
*Country
*Phone
*# of Employees


Sponsored By:
  Dell Partner Direct
  Microsoft