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The Total Economic ImpactTM Of Cisco SMARTnet Service

The Total Economic Impact Of Cisco SMARTnet Service
The ROI of any IT project can be difficult to predict, making it challenging for organizations to determine whether they will proceed with the investment. This white paper, developed by Forrester Consulting, analyzes and breaks down the ROI of Cisco's SMARTnet service - a technical support service for an organization's IT staff - for a "composite organization", based on the experiences of four Cisco customers, on costs, benefits to the organization, flexibility and risk. Download this report to find out how Cisco customers reduced the cost and improved the time to restore, reduced the number of escalated incidents, reduced inventory cost, and improved network performance, resulting in an overall ROI of 206%.

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