The Commission for Complaints for Telecom-Television Services (CCTS) says despite the exceptional increase in service use, customer complaints against service providers are down 19 per cent from last year.
We have moved from Industry 4.0 (inspired by WEF--World Economic Forum), Society 5.0 (Japan G20), Smart Humanity (KNVI, Royal Dutch IT Association) where digital transformation infuses all aspects of our lives--to the 5th Machine Age. AI is a key driver.
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