Digital Transformation Week 2020: Telus says offloading 4.1M support calls to AI improves customer and employee satisfaction

Service quality and customer support go hand-in-hand when it comes to customer service. For Telus, one of Canada’s largest mobile...

July 14th, 2020 Tom Li

ITWC Morning Briefing, July 9, 2020 – A 1-on-1 with security researcher Talal Bakry

To keep up with the firehose of news and press releases, we’ve decided to deliver some extra news to you...

July 9th, 2020 Alex Coop
Artificial Intelligence Neural Network

Gartner underlines the need to ‘deploy AI guided selling capabilities to maximize every deal’

Gartner recently released its new AI Guided Selling* report after surveying global Chief Sales Officers (CSOs), and unsurprisingly, found that...

July 8th, 2020 Dr. Cindy Gordon

Clearview AI cancels contract with RCMP, says it’s no longer offering its facial recognition tech in Canada

With files from Pragya Sehgal    Bowing to months of pressure from Canadian privacy regulators, American facial recognition provider Clearview...

July 6th, 2020 Howard Solomon

Digital Transformation Week: Crucial conversations at the critical juncture

What happens in the next six months will be the defining moment for your organization for the next 20 years....

July 3rd, 2020 Steve Proctor

BlackBerry QNX now in 175 million cars

BlackBerry says its QNX suite is now in 175 million cars, up from the 150 million it announced at CES...

June 24th, 2020 Tom Li

Bell now offers BlackBerry Protect to business and government customers

Bell today announced that it has become a BlackBerry’s Mobile Threat Defense (MTD) partner and in turn now offers the...

June 16th, 2020 Tom Li

Digital Transformation Week 2020: Advice when you need it most

With the pandemic sparking unprecedented digital transformation efforts, organizations looking to peers and leaders for the best advice on what...

June 15th, 2020 Steve Proctor

Microsoft Build 2020: Colour me Azure

The Microsoft Build conference is developer heaven. It's also a great place to learn what's coming for the rest of...

May 27th, 2020 Lynn Greiner

More than 90,000 join IBM for Digital Think conference

Arvind Krishna's first keynote as IBM's chief executive officer probably wasn't the event of his dreams. Instead of standing in...

May 8th, 2020 Lynn Greiner