Help desk tickets are like bingo — you're always hoping your number will come up, but don't count on it.
That had to be my favourite line in this clip, which appears to be designed to help explore scheduling and management workloads for busy IT departments. Although obviously scripted, the dialogue between the professor and the students was surprisingly genuine, and the questions at the end are certainly worthy of discussion. Not a bad free teaching and training tool.

Would you recommend this article?

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada

Related Download
Moving to the Cloud: Beyond the Myths Sponsor: Carbon60
Moving to the Cloud: Beyond the Myths
Get on the road to cloud success by moving past the myths around it.
Register Now