Web 2.0 – friend or foe?

Published: September 20th, 2007

Forrester Research has put out a paper examining the effect of Web 2.0 in the enterprise that points out that IT managers are realizing the benefits of collaboration technologies in fostering communication between employees and departments.

Yet the study, entitled “Web 2.0 Social Computing Dresses Up for Business”, also finds that managers are having a tough time telling what Web 2.0 traffic is work-oriented and what is purely personal.

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