Great [IT] Expectations

Rod McNaughtonBy Joaquim P. Menezes

How has the role of corporate IT departments changed today from just a few years ago?

That’s a question I posed to Rod McNaughton, a professor from the Department of Management Sciences at the University of Waterloo, when I interviewed him recently.

Professor McNaughton’s regular interaction with a broad spectrum of businesses – IT firms in particular – uniquely positions him to assess and comment on shifting trends and expectations from IT staff.

In our discussion he zeroed in on one trend in particular.

Over the past few years, he said, “there’s been a move to see IT as something that services outside customers as much as it does employees within a firm.”

In other words, the mandate – the very raison d’

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