Globalization versus outsourcing

In October, on the more-or-less anniversary of the opening of Cisco Systems Inc.’sGlobalization Centre in Bangalore, I visited the campus (and the city) to learnmore about operations there.

I had expected the run-of-the-mill labour arbitrage play, but that doesn’t seemto be what Cisco and other companies in multinational markets are about. It’s notjust cheap labour, it’s access to the fastest-growing markets in the world and alarge talent pool. Globalization chief of staff Syed Hoda outlines the history oftech in Bangalore, its evolution and its future in this video (which also featureson-location videography of the city of Bangalore).