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Published: December 23rd, 2010

At a recent conference, I heard one vendor discuss how the concept of “IT-as-a-service” is making IT departments rethink the way they’ve traditionally delivered services to the business. So instead of providing a service in-house, IT admins will outsource that to a third-party, thereby shifting the risk and infrastructure and management costs away from the IT department. The vendor touted this “everything-as-a-service” model as one that frees up time and funds for innovation by allowing the business the flexibility for more iterative development and more frequent product releases to market.

But how does this change the role of the IT department? While the model will mean the IT admin is less burdened by daily operations, their new role will by no means be uninvolved. They’ll play liaison between the provider and the business to ensure the right service level is delivered, and ultimately assuming responsibility for the choice of provider.

Enterprises won’t migrate to an entirely IT-as-a-service model anytime soon. But they are partly there with the hybrid environments they’ve built where some services remain in-house while others are outsourced. But the direction of movement is towards the cloud where improved security, for instance, promises enterprises will slowly start deploying critical operations away from the IT department.

Follow Kathleen Lau on Twitter: @KathleenLau  



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