Bamboo Cricket helps online retailers get a grip on customer service

By Jennifer Kavur

Ontario-based Bamboo Cricket has announced a new Web-based platform,Managed Solution, to help online retail businesses handle customerservice requests.

Depending on the retailers’ needs, Managed Solution will eithersupplement or provide full customer service support with live US-basedCSR staff 365 per year. Support is provided in the form of InboundEmail Management and/or Live Chat.

Email management includes sorting, filtering, change of address andunsubscribe requests and CAN-SPAM compliance. “Up to 10,000 emails canbe processed per month per user with 100 per cent email response within12 hours,” states Bamboo Cricket in the release. Live chat benefitsinclude detailed logging, tracking and reporting of customer requestsas well as CSR performance.

According to Bamboo Cricket, “Online businesses lose as many as 67per cent of consumers due to a lack of online product information.”Managed Solution can be “up and running” in 7-10 days.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada
Shane Schick
Shane Schick
Your guide to the ongoing story of how technology is changing the world

Featured Download

IT World Canada in your inbox

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Latest Blogs

Senior Contributor Spotlight