Avaya helps its 911 system

Avaya is now offering consulting and technical services for public service organizations looking to buy its Next Generation 911 call centre application. The company said Tuesday that the system, based on its Aura unified communications architecture, helps police, fire and ambulance services centralize contact center and telephony applications so they can back up each other. NG 9-1-1-solutions, which can handle video and SMS/text message, also enable 9-1-1 operators to work from dispersed or remote locations if needed for sudden emergencies or for business continuity purposes, the company said. Avaya consultants assess the current state of an agency’s technology, business policies and staffing skills, identify opportunities for technological and operational change and design a solution that includes third party applications.